Before sending us an email, check below to see if your question or comment is among our most frequently-asked questions (FAQs).
When will NaviGAtor coverage reach my area?
Navigator is continuously expanding, but we still don't cover all of metro Atlanta, nor all of Georgia.
Click here for
a map showing our timetable for expansion in the Atlanta region.
I see a blue or green screen when I try to view a camera. What does that mean?
Blue or green screens occur when the video signal from the camera is either not present or is of poor quality. This could mean the camera is down or there is some kind of communication error between the camera and our facility. If SEVERAL cameras in a row are showing blue or green screens, there has probably been some type of hardware failure. GDOT is starting work with a maintenance program manager, and our goal is to get 95% of the cameras working properly during Calendar Year 2006.
All I get are still shots when I look at the cameras. How can I get live video like I see on the local TV stations?
The local TV stations installed high-tech equipment at our facility in 1996 that allows them
to receive four live feeds from the roof of TMC to their news headquarters.
This is what you see on the news. Navigator does not yet provide streaming camera
video on the site; however, we are exploring options that would allow short clips (5-10 secs) to appear online.
Many of the trip time segments are not providing data. What is wrong?
The trip times are designed to only work when there is a sufficient amount of good data. We have sensors every 1/3 mile on the highway. If several of these sensors are not reporting good data, the trip times will stop working on the website. GDOT is working on repairing all of the sensors in order to bring back trip times to the site.
It's difficult to determine which direction the camera is facing. How can I tell?
If you're looking at cameras via the camera list, as opposed to from the maps, the most reliable method for obtaining camera direction is to refer to the caption at the bottom of the image: "lanes nearest to the cameras are xxxx-bound." Regardless of technical issues or which way the camera is pointing, this statement always holds true.
For example, in the above image, the statement "Lanes nearest to the camera are southbound." So therefore, the lanes with the heavier trafiic (closer to the camera) are southbound. The lanes on the opposite side of the barrier wall (further away from the camera) are headed northbound. Even if we rotate the camera around to point north, the lanes nearest to the camera will still be southbound. This method is 100% reliable.
Remember, in order to get the "lanes nearest to the camera are xxxx-bound" statement for each of your desired cameras, you'll need to visit our regular public website at www.georgia-navigator.com. Click on CAMERAS on the left margin and select the ones you are interested in posting. You will see the "nearest to" statement below each image.
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